Committed to serving our customers, protecting our environment
Our services continue around the clock. Here’s how we’re meeting the challenge.
The Northeast Ohio Regional Sewer District remains committed to protecting the environment and announces the following measures to ensure core services and water quality are maintained. The agency’s commitment to customers and the environment will endure the COVID-19 pandemic, and service will continue 24 hours a day, seven days a week.
“Life at the moment is far from business as usual,” said Kyle Dreyfuss-Wells, CEO. “But our water professionals and processes are in place to ensure customers can expect business as usual from our work as a utility.”
What changes?
Customer Service
Our Customer Service team shifted wholly to a call-back option and online communication platform since the early days of the pandemic. Customers have the following options available to reach Customer Service, including a new Customer Service hub online:
- Submit a question via email AskUs@neorsd.org or visit neorsd.org/AskUs
- Leave a message at (216) 881–8247 with your preferred contact info and one of our representatives will return your call.
- Submit a question via Twitter @neorsd or Facebook
Customers are asked to include their name, address, phone number, NEORSD account number and a brief description of their inquiry. A Customer Service representative will respond within 24 hours.
Any non-billing emergency calls should be directed to the Sewer District Security Office at (216) 432–7333.
Public Events
The educational outreach team has suspended public events at this time.
The Board of Trustees is meeting virtually for all its meetings the remainder of 2020. The complete schedule is online and links to the live broadcasts are posted at neorsd.org the day before the meeting.
What stays the same:
Treating Wastewater and Managing Stormwater
Operations and maintenance, as well as security, continue their work treating wastewater and managing stormwater 24 hours a day, seven days a week. Emergency response and other critical staff is on-hand and readily available to assist our Member Communities and public agencies.
In addition, the Sewer District’s nationally-recognized laboratory continues to test water and wastewater samples daily, protecting public health and the environment.
What customers need to know:
Available Programs
Information about the Sewer District’s Affordability and Crisis Assistance Programs is available online at neorsd.org/save or by contacting Customer Service.
“The City of Cleveland has temporarily suspended shut-off actions and we are supporting them in this effort. If you are in need of further crisis billing assistance, please contact us,” said Dreyfuss-Wells.
Wipes Clog Pipes
Lastly, News reports and social media are reporting customers seeking creative alternatives to toilet paper. The Sewer District urgently reminds everyone that products like wipes, facial tissues and paper towels should NOT be flushed. Flushing products other than toilet paper or bodily waste endangers your home plumbing and our systems down the line.
